GRANTED Frequently Asked Questions

Frequently Asked Questions

Find answers about GRANTED products, shipping, returns and more.

Product Use & Compatibility

Q1: Who can use GRANTED products?
GRANTED is formulated for all hair types and textures, including straight, curly, coily, fine and thick hair. It is especially suitable for sensitive scalps, oily roots, dryness, breakage and frizz.
Q2: Can GRANTED help with scalp concerns like oiliness or flaking?
Yes. GRANTED targets common scalp concerns such as oily roots, buildup and flaking. S.01 Revitalising Foaming Shampoo deeply cleanses and balances oily scalps, while S.02 Restorative Foaming Shampoo nourishes dry and sensitive scalps.
Q3: Can I use GRANTED with other haircare products?
Yes. GRANTED works well alongside other products. For best results, use within the GRANTED routine, but each product also performs well on its own.
Q4: Are GRANTED products safe for colour-treated or chemically processed hair?
GRANTED products are sulphate-free and suitable for colour-treated or chemically processed hair. Individual formulas vary, so please refer to each product’s ingredient list for full details.
Q5: Can men use GRANTED?
Yes! GRANTED is designed for anyone experiencing scalp issues, dryness, breakage or frizz.

Shipping & Returns

Q6: Do you ship across Australia?
Yes, we ship Australia-wide. Orders are processed within 1–2 business days.
Q7: How much is shipping?
Free shipping on orders over $50 AUD. A flat rate of $6.95 applies to orders under $50.
Q8: What is your return policy?
We accept returns within 30 days of purchase for unused or unopened products. Please contact us if your product arrives damaged or faulty.
Q9: Do you ship internationally?
Currently, we only ship within Australia. Sign up to our newsletter to be notified when international shipping becomes available.

Subscriptions & Orders

Q10: Do you offer subscriptions?
We do not currently offer a subscription service, but you can reorder anytime through our online store.
Q11: Can I modify or cancel my order?
If your order has not yet shipped, contact us as soon as possible at support@grantedbeauty.com.au and we will do our best to accommodate changes.
Q12: Where can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can also track via the link in your shipping email.

Support & Contact

Q13: How can I contact customer service?
Email us at support@grantedbeauty.com.au or reach out via Instagram/Facebook.
Q14: Do you offer samples?
We occasionally include samples with orders. Follow us on social media for giveaways and sample announcements.
Q15: Where can I learn more about haircare tips?
Follow our blog and social channels for expert tips, tutorials and product guides.