GRANTED Frequently Asked Questions

Product Use & Compatibility

Q1: Who can use GRANTED products?

GRANTED is formulated for all hair types and textures, including straight, curly, color-treated, chemically-processed, and damaged hair. It is also suitable for sensitive scalps.

Q2: Are GRANTED products free from sulfates, parabens, or harsh ingredients?

Yes. Our formulas are free from sulfates (SLS/SLES), parabens, phthalates, phosphates

, mineral oil, drying alcohols, and artificial dyes.

Q3: Are GRANTED products vegan and cruelty-free?

Absolutely. All GRANTED products are 100% vegan and never tested on animals.

 

Application & Frequency

Q4: Can I use GRANTED shampoo and conditioner every day?

Yes. Our gentle formulas are suitable for daily use and help maintain scalp health and hair softness over time.

Q5: Is the GRANTED conditioner rinse-off or leave-in?

It’s a rinse-off conditioner. For best results, leave it in for 2–3 minutes before rinsing.

Q6: Are GRANTED products safe for colored or chemically-treated hair?

Yes. GRANTED is color-safe and helps repair and strengthen hair after chemical treatments.

 

Product Pairing & Recommendations

Q7: Can I use GRANTED products with other brands?

Yes. GRANTED products are designed to be gentle and compatible with other brands, but we always recommend a patch test when combining routines.

Q8: Do you offer targeted solutions for specific hair needs?

Yes. GRANTED offers product ranges for hydration, repair, and smoothing. You can select what best fits your hair concern.

 

Orders & Delivery

Q9: Where can I purchase GRANTED products?

You can shop directly through our official website:

www.grantedbeauty.com.au

Q10: Do you ship internationally?

Currently, we ship within Australia only. International shipping is coming soon — stay tuned!

Q11: How long does shipping take?

Orders are processed within 1–2 business days. Delivery times within Australia typically range from 2–5 business days.

 

Safety & Support

Q12: Are GRANTED products safe to use during pregnancy or breastfeeding?

While our formulas are gentle, we recommend consulting your healthcare professional before use during pregnancy or while breastfeeding.

Q13: Do you offer product samples?

Not at this time. If you're unsure which product suits your hair, feel free to reach out to our customer support for personalized recommendations.

Q14: How can I contact GRANTED support?

You can reach us via:

Email: admin@grantedbeauty.com.au