Delivery & Returns
Australian Domestic Shipping
We offer complimentary standard shipping on all orders over $50 AUD within Australia.
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number.
For orders under the free shipping threshold, the following rates apply:
l Standard Shipping – $10.00 AUD (2–5 business days)
l Express Shipping – $13.00 AUD (1–4 business days)
30-Day Returns & Refund Policy
At GRANTED, your satisfaction means everything to us. If something isn’t quite right, we’re here to make it right—quickly and fairly.
Damaged, Incorrect, or Faulty Items
If your order arrives damaged, incorrect, or faulty, please contact us within 30 days of purchase.
Include the following:
l A brief description of the issue
l Clear photos of the affected product(s)
l Your order confirmation number
Once received, our team will assess your case and provide instructions for a replacement or refund.
Missing Items
If anything is missing from your parcel, please reach out to our Customer Support Team.
Make sure to include your order confirmation number so we can resolve the issue promptly.
Other Concerns or Reactions
If you experience any unexpected reaction or other product concerns, please share full details with us—we’re here to help.
How to Return Products
To return a product under this policy:
l Email our Customer Support Team with your order number and product photos.
l Wait for confirmation and return instructions before sending items back.
Important Considerations
l Return Timeframe: All returns must be initiated within 30 days of purchase.
l Condition of Items: Returned products must be unopened, unused, in their original packaging, with all tags intact.
l Final Sale Items: Products marked as "Final Sale" or purchased at deep discounts may not be eligible for return or refund.
l Return Postage: Return shipping costs are the responsibility of the customer and are non-refundable.
l Secure Packaging: Please package returns carefully-we recommend using a trackable and insured courier, as GRANTED is not liable for any loss or damage during return transit.